Professional Conditions

Purpose and scope

These conditions govern the registration and use of the Fixoo.be platform by professionals offering services in building, maintenance, and home services in Belgium.

By registering on the platform, the professional accepts these conditions without reservation, as well as the Terms of Use.

Registration and profile

Registration as a professional requires creating an account and providing accurate, verifiable information, including:

• Company name or legal entity name
• Enterprise number (CBE / CBE-ID)
• VAT number (if applicable)
• Registered office address and service areas
• Specialties and service categories offered
• Contact details (email, phone)

The professional is responsible for keeping their information up to date. Any change (address, specialties, legal status) must be communicated without delay.

Profile verification

Fixoo offers a verification system allowing professionals to confirm their identity and status. Verification includes checking the enterprise number via the Crossroads Bank for Enterprises (CBE).

Verified professional status is displayed on the public profile and in the directory. It enhances client trust but does not constitute a guarantee of service quality.

The professional agrees to fully cooperate with the verification process and to provide the required documents (registration certificate, professional insurance, etc.).

Subscription and pricing

Professionals have access to several subscription plans, detailed on the Pricing page. The subscription is billed monthly via Stripe, a secure payment provider.

The subscription grants access to platform features: receiving requests, pro dashboard, company management, service areas, AI chat, and more depending on the chosen plan.

Trial period

New professionals benefit from a free trial period, the duration of which is specified during registration. During this period, the professional has access to all platform features.

At the end of the trial period, the paid subscription is automatically activated, unless the professional has disabled renewal. The professional can manage their subscription at any time from their dashboard.

Receiving requests

Professionals receive service requests matching their specialties and service areas, either through direct distribution (leads) or via the request marketplace.

The professional can view the full description of a request before deciding to respond. They agree to respond only to requests they are professionally able to handle.

Request marketplace

The request marketplace is a space where professionals can browse available requests and respond to them. Client contact information is not visible on the marketplace; it is shared only after the professional has sent a response.

The professional agrees not to use the information received in the context of a request for any purpose other than carrying out the requested service.

Professional obligations

The professional agrees to:

• Perform services with diligence and professionalism
• Respect agreed deadlines with the client
• Provide clear and transparent quotes before any intervention
• Hold the required insurance and qualifications for their activity
• Comply with Belgian legislation regarding works and home services
• Keep profile information accurate and up to date
• Respond to requests within a reasonable timeframe
• Respect the privacy and personal data of clients

Prohibitions

The following are strictly prohibited:

• Contacting clients outside the platform to bypass it
• Making false declarations about qualifications or business
• Requesting upfront payment without justification or quote
• Using a false company name or enterprise number
• Posting fake reviews or soliciting reviews in a misleading manner
• Disparaging other professionals or clients on the platform
• Reselling or transferring leads to third parties

Any breach of these prohibitions may result in immediate account suspension, without refund of the current subscription.

Reviews and ratings

Clients can leave reviews on completed services. These reviews are published on the professional's public profile and in the directory.

The professional cannot delete reviews themselves. In the case of an abusive or defamatory review, they can request removal by contacting the publisher, who will examine the request promptly.

The professional agrees not to solicit reviews in a misleading manner or to offer benefits in exchange for positive reviews.

Fixoo Certification

Fixoo awards a certification badge to professionals who have completed the verification process and meet the platform's quality criteria. This badge is visible on the public profile.

The certification badge may be revoked at any time if the professional no longer meets the required conditions or in case of a breach of these conditions.

Public profile and directory

The professional's profile is publicly visible on the platform and in the tradesperson directory. It includes the company name, specialties, service areas, reviews, and verification status.

The professional can manage their profile from their dashboard and add photos, a description, and additional information.

Termination and refund

The professional can cancel their subscription at any time from their dashboard. The cancellation takes effect at the end of the current billing period.

No refund is granted for the current period. Unused prepaid periods are not refunded, except in the case of termination by the publisher for technical reasons or substantial changes to the conditions.

The publisher reserves the right to terminate the professional's account in the event of non-compliance with these conditions, without notice or refund.