Privacy policy
Fixoo.be undertakes to protect users’ privacy. This policy explains how we collect, use and protect personal data under the GDPR and applicable Belgian law. Last updated: July 2026.
1. Introduction
This privacy policy describes the practices of Fixoo.be (Fixoo or the platform), published by Mashaah LLC, concerning the collection, use and protection of users’ personal data.
By using Fixoo.be, you accept the practices described in this policy. Please read it carefully.
2. Data controller
Mashaah LLC is the data controller. Registered office: 1111B S Governors Ave STE 28451, Dover, DE 19904, USA. Email: contact@fixoo.be.
3. Data collected
Data provided by users when creating an account, requesting a service or registering as a professional: surname, first name, email address, telephone number, postal address and professional activity information for professionals.
Automatically collected data: IP address, browser type, operating system, pages visited, visit dates and times, session duration and approximate location based on the IP address.
Cookie data: session identifiers, language preferences, cookie consent and audience analytics data if you have consented.
4. Processing purposes
Your data is processed to create and manage your account; connect clients and professionals; process service requests and track work; communicate about your requests and account; send newsletters and commercial communications with prior consent; improve the platform and services; analyse audience statistics with consent; meet legal and regulatory obligations; and prevent and detect fraud.
5. Legal bases
Consent: newsletters, non-essential cookies and audience analysis. You may withdraw consent at any time.
Performance of a contract: account management, processing requests and connecting you with professionals.
Legitimate interest: improving the platform, preventing fraud and securing the service.
Legal obligations: accounting, tax and regulatory requirements.
6. Retention periods
Personal data is retained only for as long as necessary for the purposes for which it was collected. Active accounts: for the duration of use of the service. Inactive accounts: deleted after 3 years of inactivity. Service requests: 5 years after the relationship ends. Accounting and tax data: 7 years (legal obligation). Cookies: a maximum of 13 months (CNIL/GBA recommendation). Connection logs: 12 months.
7. Recipients
Authorised Fixoo staff: service management and support. Listed professionals: client contact details are sent to professionals as part of a service request. Technical providers: hosting and email providers under confidentiality agreements. Competent authorities: when legally required or requested by a court.
Your personal data is never sold to third parties.
8. Transfers outside the European Union
When personal data is transferred outside the European Economic Area, Fixoo implements, depending on the recipient and circumstances, a transfer mechanism compliant with Chapter V of the GDPR, such as an applicable adequacy decision, standard contractual clauses approved by the European Commission or other appropriate safeguards provided by applicable regulations.
9. Cookies
Fixoo.be uses cookies to operate the platform and improve your experience. Cookies are small text files stored on your device.
Essential cookies are required for platform operation, including sessions, security and language preferences. They do not require consent.
Audience measurement cookies analyse traffic, including pages visited and visit duration. They are set only after consent through the cookie banner, and consent can be withdrawn at any time.
You can change preferences through Manage my cookies at the bottom of the page, or remove cookies in your browser settings.
10. Data security
We implement appropriate technical and organisational measures to protect data from unauthorised access, disclosure, alteration or destruction: encryption in transit (HTTPS/TLS), secure authentication and access management, regular backups and a business recovery plan, staff security training, and regular security audits and tests.
11. Your rights
Under the GDPR you have rights of access (a copy of your data), rectification (correcting inaccurate or incomplete data), erasure (the right to be forgotten), restriction of processing, portability (data in a structured format), objection to processing and withdrawal of consent at any time without affecting the lawfulness of previous processing.
To exercise your rights, contact contact@fixoo.be. You also have the right to complain to Belgium’s Data Protection Authority (APD/GBA): www.gegevensbeschermingsautoriteit.be.
12. Contact
For questions about this privacy policy or the use of your personal data, contact contact@fixoo.be.
