Fixoo Quality and Trust Charter

Commitment of professional partners

By joining Fixoo, I formally commit to carrying out my activities professionally, honestly and respectfully towards every customer.

I undertake to:

Operate legally

Hold a valid company number and all authorisations, qualifications, accreditations and insurance policies required to carry out my activities.

I undertake to provide Fixoo with accurate, complete and up-to-date information and documents.

Apply transparent pricing

Clearly inform the customer, before starting any work, of the cost of labour, materials, travel expenses, any emergency surcharges and the applicable VAT.

Any additional cost must be explained and accepted by the customer before it is charged.

Never take advantage of an emergency

Never exploit a customer's distress, vulnerability, limited knowledge or urgent situation to impose an excessive price or an unnecessary service.

Commercial pressure, intimidation and misleading practices will not be tolerated.

Provide a clear quotation

When the nature of the work allows it or when requested by the customer, provide a written, understandable and sufficiently detailed quotation.

The quotation should specify the planned services, required materials, price, validity period and, where possible, the estimated completion time.

Deliver quality workmanship

Carry out every service carefully and in accordance with:

• applicable Belgian legislation;
• safety requirements;
• applicable technical standards;
• recognised professional practices and standards of workmanship;
• the commitments agreed with the customer.

I undertake to use suitable equipment and materials and not to accept work that exceeds my skills or qualifications.

Respect agreed deadlines

Keep appointments and meet the announced deadlines. In the event of a delay, unforeseen circumstances or an inability to carry out the work, I will inform the customer as soon as possible and propose a reasonable solution.

Respect the customer and their property

Behave courteously, respectfully and professionally under all circumstances.

I undertake to protect the premises and the customer's property, limit disturbances, respect the customer's instructions and leave the work area clean after completing the service.

Any form of discrimination, threat, harassment, intimidation or aggressive behaviour is strictly prohibited.

Protect customer information

Treat contact details, photographs, documents and any other information obtained in connection with a request or service as confidential.

This information may only be used to carry out the relevant service.

Provide accurate invoices

Provide the customer with an invoice or receipt that complies with applicable legislation and clearly states the work performed, materials used, amounts charged and any applicable VAT.

I will not undertake undeclared work or engage in any practice that breaches fiscal or social obligations.

Provide after-service support

Respond to customer questions or complaints within a reasonable period.

When a defect is directly attributable to my work, I undertake to seek an appropriate solution and comply with my legal and contractual obligations.

Protect the integrity of Fixoo

Never publish, purchase, request or encourage fake reviews.

I undertake not to impersonate another person, misrepresent my qualifications, provide falsified documents or use the platform for fraudulent purposes.

Cooperate when a complaint is made

In the event of a complaint, I undertake to respond to Fixoo, provide the requested information and cooperate in good faith with the review of the situation.

Monitoring and sanctions

Fixoo reserves the right to verify compliance with this charter at any time and to request any documents required for this verification.

As far as reasonably possible, every report will be reviewed objectively, and the professional partner concerned will be given an opportunity to provide an explanation.

Fixoo may temporarily suspend a profile while a complaint is being reviewed or when serious concerns exist regarding customer safety, the legality of an activity or the authenticity of the information provided.

Any proven serious breach, fraud, exploitation of an emergency, action that endangers a customer, illegal work or repeated justified complaints may result in immediate and permanent removal from the platform.

Removal from the platform does not entitle the professional partner to a refund for services already provided or subscription periods that have already begun, subject to applicable legislation and Fixoo's contractual terms.