Frequently Asked Questions

Fixoo is a platform dedicated to the Belgian market that connects individuals with qualified professionals for all kinds of home work — from small repairs to full renovations. Our goal: help you find the right pro, simply and quickly.

Yes, Fixoo covers the entire Belgian territory. Whether you're in Brussels, Flanders or Wallonia, you can search for a professional near you via our directory or our services page.

The site is available in French, Dutch and English. You can switch languages at any time using the selector at the top right of every page.

Fixoo is a matching platform. We don't carry out the work ourselves: we connect you with independent, verified and qualified professionals who do the work at your home.

Fixoo is a platform dedicated exclusively to the Belgian market. All our professionals operate in Belgium.

Fixoo covers 20 service categories: repairs and handyman services, home services, painting and decorating, electricity, plumbing, cleaning and maintenance, construction and renovation, heating and air conditioning, roofing and facades, joinery/windows/glazing, flooring and plastering, kitchen and bathroom, garden and outdoors, moving and house clearance, security, renewable energy, telecom and home automation, disinfection and pest control, facility management, and architects/engineering firms.

Yes. The "Repairs and handyman" category covers everyday small fixes: repairing a hinge, hanging a curtain rod, refitting a skirting board, assembling furniture, filling a hole or adjusting a door that won't close properly.

Absolutely. Fixoo has dedicated categories for electricity (installations, repairs, compliance, charging stations) and plumbing (leaks, unblocking, sanitary fittings, water heaters). All pros are verified.

Yes, the "Cleaning and maintenance" category covers post-construction cleaning, window washing, common-area maintenance, deep cleaning, office cleaning and sofa cleaning.

Yes, the "Kitchen and bathroom" category lets you renovate or create these rooms from scratch: design, supply, fitting of an equipped kitchen, shower tray, worktop, taps and tiling.

Yes. You can find installers for solar panels, home batteries, electric-vehicle charging stations, heat pumps and energy audits.

Yes, the "Architects and engineering firms" category covers architectural plans, planning permits, EPC certificates, safety coordination, land surveying and structural studies.

Yes. The "Facility Management" category offers co-ownership management, building maintenance, corporate concierge services, works coordination, waste management and green-space maintenance.

Using Fixoo is free for individuals. You can browse the directory, view services and send a request at no cost. Requesting a quote is free and involves no commitment.

Fixoo is a matching platform: prices depend on the professional, the nature and the scope of the work. Each pro draws up their own quote. You compare the proposals and choose freely.

No. There is no subscription and no hidden fees for individuals. You request quotes for free and pay only the professional you choose, directly on their terms.

Billing takes place directly between you and the chosen professional. Fixoo does not get involved in the financial transaction. The pro issues their invoice according to their own payment terms.

Fixoo takes no commission on completed work. Our business model relies on professionals who subscribe to appear in the directory and receive requests.

Go to the contact page or the page of the service you need. Describe your need (type of work, urgency, location), and your request is forwarded to the relevant professionals, who then reply to you directly.

Your request is forwarded to qualified professionals in your area. Those who are available and interested will contact you to refine the brief and prepare a quote. You compare the proposals and pick the one that suits you.

You can send a request via the contact form without creating an account. To track your requests and manage your projects, you can create a free customer account from the login page.

The number of professionals who reach out depends on your geographic area and the type of work. We forward your request to available, qualified pros, and they decide whether to respond based on their availability.

No, you're under no obligation. Requesting a quote is free and commitment-free. You can compare several proposals and turn down every offer if none suits you.

Every professional who joins Fixoo goes through a sign-up process. During registration, the pro provides their Belgian company number (CBE/KBO), which is verified automatically via our CBE lookup service. This ensures the pro is legally registered in Belgium.

Fixoo verifies professional liability insurance during the verification process. We also advise clients to request an insurance certificate before work begins.

Yes. Our directory (/en/annuaire) brings together the profiles of registered professionals. Each profile shows the pro's details, their specialties and their contact information. You can reach out to them directly or via Fixoo.

After the work is done, you can share your experience by contacting Fixoo through the contact form. Reviews help build community trust and guide other users in their choice.

If you're dissatisfied, first contact the professional to find an amicable solution. If the problem persists, you can report the situation via the contact form. Fixoo reserves the right to suspend pros who fail to meet our quality standards.

Fixoo covers all of Belgium: the Brussels-Capital Region, the Flemish Region and the Walloon Region. You can search for a pro in your area via the directory or provide your location when making a request.

Use the directory page to browse pros by region. You can also send a request via the contact form with your postcode or municipality: we automatically forward it to pros in your area.

Response time depends on your location, the trade requested, and professional availability. You are notified as soon as a professional responds to your request.

Fixoo doesn't manage emergencies directly, but you can flag your request as urgent (for example a water leak or a power outage). The message is sent with priority to available professionals in your area.

Some professionals offer weekend interventions, especially for repairs. That availability depends on each pro. Specify your scheduling constraint in your request to be matched with available pros.

Fixoo is committed to connecting you with verified professionals who are legally registered in Belgium. Our "Our guarantees" page details our commitments: verified profiles, free and commitment-free requests, and a transparent process.

The work is guaranteed by the professional who carries it out, under the terms of their own quote and Belgian legal obligations. Fixoo, as a matching platform, does not directly provide a work guarantee. Always ask the pro about guarantee terms before signing.

If a pro doesn't show up for an agreed appointment, contact them first to understand the situation. If needed, you can submit a new request via Fixoo to find another available pro. Don't hesitate to report any problematic behaviour.

The quote is drawn up by the professional. Fixoo recommends always requesting a written, detailed quote before work begins. In case of an unagreed overrun, the recourse is directly with the pro under Belgian consumer law.

Go to the login page and follow the sign-up link. You'll need an email address and a password. Sign-up is free and lets you track your requests and manage your projects.

The customer space lets you track your quote requests, review your project history, manage your personal information and access your exchanges with professionals.

Yes. Your data is stored securely and shared only with the professionals needed to handle your request. For more information, see our legal notice page.

You can edit your information directly in your customer space. To delete your account, contact us via the contact form and we'll remove your data in line with the GDPR.

Go to the "For pros" page and click "Sign up". You'll need to provide your Belgian company number (CBE/KBO), which is verified automatically via our CBE service. Once your registration is approved, you get access to your pro dashboard.

Fixoo offers different subscription plans for professionals. Check the "For pros" page to discover the available options. The basic registration lets you create your profile and appear in the directory.

The pro dashboard is your workspace: it centralises received leads, client management, your calendar, quotes and invoices, messages, as well as statistics about your activity.

The marketplace is a space where professionals can access ongoing work requests in their area and specialty. You can browse available requests and respond to them directly.

Once registered, your professional profile is automatically integrated into our public directory. Individuals can find you by service category and by region, view your profile and contact you directly.

Yes. Fixoo lets professionals manage multiple businesses from a single account. You can add your various companies and switch between them in your dashboard.

Requests are distributed based on the specialties you've defined in your profile and your geographic area. The more complete your profile and precise your specialties, the more relevant requests you receive.

Yes, Fixoo runs a blog available in all three languages (French, Dutch, English). It features practical articles to help with your projects: guides, price comparisons, tips for choosing a tradesperson, and more.

The blog covers a range of topics: the cost of a house clearance in Belgium, the price of small jobs, repair or replace, how to find a reliable tradesperson, services between individuals, and so on.

The blog is available in French, Dutch and English. Each article is translated into all three languages to serve the entire Belgian audience.

Fixoo's legal notices are available via the "Legal notice" link at the bottom of every page, in the footer. This document brings together the legal information about the site's publisher and the terms of use.

Your personal data is stored securely and processed in accordance with the General Data Protection Regulation (GDPR). It is shared only with the professionals needed to handle your request. You can exercise your rights of access, rectification and deletion at any time.

Like most websites, Fixoo may use cookies to improve your browsing experience and measure traffic. You can manage your preferences through your browser settings.

All content on the Fixoo site (text, images, logos, design) is protected by copyright. Any reproduction or use without prior written permission is prohibited.

Fixoo is a platform dedicated to the Belgian market. Full information about the publisher, including the registered office and contact details, is available on the legal notice page, accessible from the footer.