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Fixoo · FR / NL / EN

Getting started with Fixoo

Step-by-step guides to request a service and manage your professional activity.

Individuals

Open my account →

Create an account and sign in

  1. Open Sign in and choose Individual. Click Register and enter your name, email and password.
  2. If email confirmation is required, open the link you receive before signing in. You can also use Continue with Google.
  3. Once signed in, open My account to find requests, conversations and account details.

Request a service

  1. Click Request a service. Choose a service and describe the need, location, postcode and urgency.
  2. Complete your contact details and required fields, then submit. Wait for confirmation before closing the page.
  3. Open My requests in your account and select a request to view its details and status.

Find and contact a professional

  1. Open the Directory and filter by specialty or location.
  2. Open a profile to view specialties, service areas, reviews and verification details.
  3. Use the profile contact form or displayed contact details. Available contact links depend on the profile.

Browse and post a request

  1. Open Requests and use the filters to find relevant requests.
  2. Click Post a request and sign in if prompted. Enter the title, description, category and location.
  3. Check the details and submit. Keep sensitive information out of public requests.

Track your requests

  1. Open My requests in your account.
  2. Select a request to view its service, date, location, description and status.
  3. Use the new request button to describe another need.

Talk to a professional

  1. Open messages in your account and choose an available conversation.
  2. Type your message and click Send. Enter sends the message; Shift + Enter adds a line.
  3. Open the conversation to read replies and the message history.

Leave a review

  1. Open Reviews and select the professional concerned.
  2. Complete the ratings and your comment based on your experience, along with the required fields.
  3. Submit and wait for confirmation. Publication may depend on moderation.

Manage your account and language

  1. Open My account to change the available details and save them.
  2. Use FR, NL or EN on the website. Account links preserve the selected language.
  3. Sign out when finished on a shared device. Cookie preferences are available at the bottom of the site.

Professionals

Open my account →

Create a professional account

  1. Open Sign in, choose Professional and then Register. Complete your details and accept the required documents.
  2. Confirm your email if requested and sign in. Complete the initial company setup.
  3. Enter a company name, contact details, specialties and location to prepare your profile.

Manage companies and your public profile

  1. Open Companies to create or edit a company.
  2. Complete the available description, specialties, contact details, images and social links. Save your changes.
  3. Select the active company at the top. Check this selection before creating a client, quote, invoice or event.

Set service areas

  1. Select the active company and open Service areas.
  2. Click Add an area and choose All of Belgium, By region or By city. For a city, choose its region and province, then search by name or postcode.
  3. Add the area and check the list. Use the cross to remove an area.

Request company verification

  1. Open Verification and read the displayed requirements.
  2. Complete the details, attach the requested documents and submit the application.
  3. Track its status in this module. The badge depends on approval of the application.

Browse the request marketplace

  1. Open Marketplace to browse available requests.
  2. Filter and open a request to view the need, location and accessible information.
  3. Use the available action to respond or make contact. Contact details and actions may depend on your plan.

Manage requests and leads

  1. Open Leads and select a lead or use the add button to create one.
  2. Complete the details, status and notes, then save.
  3. Use the available actions on a record to prepare an appointment or continue following up.

Track activity in Kanban

  1. Open Kanban to view requests grouped by status.
  2. Move a card to the relevant column using the board’s available action.
  3. Check the new status and open the record to complete its notes.

Schedule and export an appointment

  1. Open Calendar and choose day, week, month, year or list.
  2. Create an event, enter its title, start and end, then save. End time must be after start time.
  3. Open an event to edit it or use Google, Outlook or the ICS file to add it to an external calendar.

Manage clients

  1. Open Clients and add a record with the name and contact details.
  2. Use the CBE company search if available to prefill company details, then check the results.
  3. Save the record and select this client when creating a quote or invoice.

Create and edit a quote

  1. Open Quotes and New quote. Select a client and check the document number.
  2. Add lines with descriptions, quantities and unit prices. Check VAT, validity and the total.
  3. Choose the status and save. If saving fails, the form stays open: correct it or retry without re-entering the quote.

Create and track an invoice

  1. Open Invoicing and New invoice. Select the client and check the number.
  2. Enter the lines, VAT and due date. Check the amounts before saving.
  3. Open an invoice to update its fields or status, such as sent or paid. Indicators reflect the saved statuses.

Use the price catalogue

  1. Open Price catalogue and search for an item, code or trade.
  2. Compare the low, average and high prices, unit and calculation basis.
  3. Use the available catalogue in a quote or invoice to add a line. Adjust indicative prices to the job conditions.

View activity reports

  1. Select the active company and open Reports.
  2. View indicators calculated from your leads, quotes and invoices.
  3. Update statuses in the original modules so reports reflect your activity.

Use professional messages

  1. Open Messages for the active company.
  2. Open a message and select Reply, or create a new message with its recipient, subject and text.
  3. Click Send and wait for the result. If sending fails, the message remains available for correction.

Read and respond to reviews

  1. Open Reviews in your professional account.
  2. Read the ratings and comments for the selected company.
  3. If the reply action is available, write a helpful reply and save it.

Configure the profile assistant

  1. Open Chatbot for the active company.
  2. Enter the available information to guide replies and set activation according to the available options.
  3. Save and test the widget on your public profile. Avoid entering confidential information.

Manage settings and your plan

  1. Open Settings to view or change the available settings.
  2. Check the plan and trial duration displayed for the selected company.
  3. Create your company first, then open Pricing for your first subscription and check the annual price. If you already subscribe, select Manage my subscription and invoices in Settings and sign in to the Stripe portal with the payment email. View invoices, update your payment method or plan, or cancel at the end of the billing period. Check any charges before confirming.

Request a service as a professional

  1. Open Request a service in your account.
  2. Describe the need and enter contact details and location.
  3. Submit and wait for the form confirmation.